Switch Instruction manual
Why and how modern
teams switch to Oration
Introduction
Oration is a purpose-built platform for voice AI and phone automation.
Oration helps 10,000+ businesses streamline their entire voice AI operations, from customer service automation to complex phone-based workflows and conversational AI experiences.
Why do teams switch to Oration?
Traditional voice AI and phone automation tools suffer from three core problems:
They are not built for conversational AI
Require hacking together your own DIY workflowsThey lack natural conversation flow
Users struggle with rigid, unnatural voice interactionsThey don't scale
Break down under high call volumes and complex scenarios
As a result, teams slow down and lose their automation velocity. To regain momentum and build with speed and focus again, companies are switching to Oration.
- Oration is specifically built for voice AI teamsMost voice AI and phone automation tools are created as general-purpose platforms ("All-in-one tool for everything"). They offer endless customization options, but are unable to deliver any specific high-velocity workflows that modern conversational AI development demands.From designing and building to deploying and scaling, Oration streamlines the entire voice AI lifecycle. No matter if it's a simple customer service bot or a company-wide phone automation, every aspect is purpose-built and fluidly integrated, so that teams can move with urgency and focus.Our switch to Oration was really fueled by one thing: velocity.Scale—Switched to Oration in May 2024
- Oration is optimized for natural conversationsThe key function of any voice AI platform is natural, engaging conversations that feel human-like. It doesn't matter how many features a tool has – if conversations feel robotic or break easily, it fails to deliver value.While it's often overlooked in other platforms, we have found that conversation quality really matters. Making Oration natural, responsive, and intelligent creates better user experiences and higher success rates. This translates to better customer satisfaction and higher conversion rates.Teams that migrate to Oration from tools such as Twilio, Voiceflow, or custom solutions report significantly better conversation quality.After switching to Oration:
- 4.5xIncrease in conversation completion rates
- 2.5xReduction in call drop-off rates
- 3.1xImprovement in customer satisfaction scores
These numbers are based on data from 1,000+ teams that have migrated to Oration from traditional voice AI platforms. - Oration scales with your conversation volumeAs companies grow, conversation complexity and volume naturally increase. Most platforms either can't handle that scale or accumulate excess processes through custom hacks and other DIY workarounds that don't scale and ultimately lead to system failures.Oration's purpose-built architecture scales from early-stage startups to large enterprises without sacrificing conversation quality and reliability. For larger teams, switching to Oration feels like a reset: It eliminates unnecessary complexity and systematically keeps operations streamlined.Our conversation volume is intense and Oration helps us stay reliable. We've been using it since day one and it's at the core of our customer service automation. We can scale quickly while maintaining quality because every conversation gets handled intelligently through Oration.Ramp—Building with Oration since 2019
Who else is switching?
Oration is the platform of choice for more than 10,000 organizations, from ambitious startups to major enterprises, including Fortune 20 companies. They choose Oration to accelerate their voice AI momentum and build with speed and focus.
It's never too early or too late to make the switch. Ramp, for example, has been building with Oration for over five years, scaling to 1,000+ employees since. Scale, on the other hand, recently migrated its team to Oration and is already seeing a step-change in conversation automation velocity.
Here are a few of the other companies that recently made the switch:
After their transition, teams see significantly better conversation quality, faster deployment times, and an increase in the overall reliability of their voice AI systems:
- Scale handles customer calls 2x faster since switching to Oration
- Pleo saved $50,000 a year by moving to Oration voice automation
- Remote switched their 1,000 person customer service to Oration to improve call quality
How does the switching process work?
See for yourself if Oration is the right fit for your team and switch with confidence.
There are multiple ways to switch to Oration and you can transition your organization at your own pace. You can get started in minutes by following the steps below, or get in touch with our team so we can help with your migration.
- Create your Oration workspaceIt's free and doesn't take more than a few minutes.
- Get in touch with our teamRequest a free trial, or get help with your migration.
- Get key decision-makers on boardWalk important stakeholders in your organization through the benefits of Oration.
- Run a pilot to see if Oration is the right fit(optional)Most teams run a 4-6 weeks pilot with 1-2 voice AI agents alongside their existing solution.
- Migrate your voice AI systemsFollow our migration guide for a seamless transition.
Resources
- Talk to our teamRequest a demo, or get help with your migration
- PricingFind the right plan for your team
- SecurityBest-in-class security practices
- Pitch guideConvince the rest of your team
- Pilot guideEverything you need for a successful pilot
- Migration guideInstructions for a seamless transition
- API DocumentationComplete API reference and integration guides
- Support CenterGet help and find answers to common questions
Oration Inc